FAQ & POLICY

TURN AROUND TIME

Items that are made to order are cut and sewn once payment is processed. Please allow 5-12 business days (excluding Saturday, Sunday and Holidays) for turnaround time. We ship 1-3 days after completing order due to our double inspection standard (to ensure our customers the best quality when receiving).

Items that are ready to ship will be shipped within 1-3 days after payment has been processed. UNLESS* ordered with a made to order product. Then please refer to the original turnaround time frame above.

If your order includes a ' made to order ' product, then please allow for the 5-12 business day time frame.

If there are any concerns about your order, please message us via Instagram direct message @recollectionsofficial for a quicker response. Otherwise, feel free to message us via email recollectionsofficial@gmail.com

 

SHIPPING / CHANGES

Completed orders will be shipped within 1-3 business days (including Saturdays).

Items that are ready to ship will be shipped within 1-3 business days after payment has been processed.

Customers are responsible for tracking their order. If tracking number does not work, please message us via Instagram or send us an email at recollectionsofficial@gmail.com with "( Your Order #) / Tracking Info"

 

Please have all shipping information correct before checking out. If ever you need to change your shipping address, please contact us within 24-48 hours after placing your order via email at recollectionsofficial@gmail.com  with the subject title " (Your Order #) Shipping Changes".

Recollections is no longer responsible once your package has been shipped out to USPS.

TRACK YOUR ORDER: https://www.usps.com/manage/welcome.htm

 

INTERNATIONAL SHIPPING / CHANGES

ALL SALES ARE FINAL. You will be responsible for tracking your package. Please note that once the package has left the US, tracking ends and will no longer be updated in the system. If customs sends back your package, we will not be responsible for any refunds. If you want your package to be resent, additional shipping fees will incur.

Please have all shipping information correct before checking out. If ever you need to change your shipping address, please contact us within 24-48 hours after placing your order via email at recollectionsofficial@gmail.com  with the subject title " (Your Order #) Shipping Changes".

Recollections is no longer responsible once your package has been shipped out to USPS.

 

LOST / DAMAGED MAIL

Recollections is not* responsible for any lost or damaged mail. Recollections is not* responsible for tracking orders. If you want to track your order, please check your tracking at:

TRACK YOUR ORDER: https://www.usps.com/manage/welcome.htm

If you think your package has been lost in transit, please file a claim with your USPS:

FILE A CLAIM: https://www.usps.com/help/claims.htm

 

WHOLESALE / INQUIRIES

Recollections is always open to opportunities! For wholesale or order inquiries, please contact us at recollectionsofficial@gmail.com  or via instagram direct message @recollectionsofficial