POLICY

PRICING/POLICY 

Pricing may change without notice.

All orders made online, in-store, and in person are final sale. Please use measurement charts for reference before making your purchase.

We may make exceptions if there has been an error on our part (this is not limited to turn around time frame).

 

CONFIRMATION EMAILS

All customers should receive an order confirmation email shortly after placing an order. We are not held responsible if you do not receive any confirmation emails. There could be many factors why your order confirmation did not show up in your inbox. In the event that our emails have been filtered out in your inbox, please check your spam and promotions folder before reaching out. If you still haven't found your order/tracking confirmation email, please kindly message us and we will resend it over.

 

TURN AROUND TIME

Items that are made to order are cut and sewn once payment is processed. Orders that are ready to ship will have a turn around time of 3-5 business days. If you have added a made to order product in your order, please allow 5-12 business days (excluding Saturday, Sunday and Holidays) for turnaround time. We ship 1-3 days after completing order due to our double inspection standard (to ensure our customers the best quality when receiving).

If you are needing your order expedited, please message us first via email/Instagram DM and to get the confirmation that we will be able to expedite the process of your order.

Please note that if you do decide to have your order rushed, an expedited fee of $10 will be invoiced separately even if you had already placed your order.

 

SHIPPING / CHANGES

Completed orders will be shipped within 1-3 business days (including Saturdays).

We are not responsible for tracking your order. 

If tracking number does not work, please message us via Instagram or send us an email at sales@recollectionsofficial.com with "( Your Order #) / Tracking Info"

Please have all shipping information correct before checking out. If ever you need to change your shipping address, please contact us within 24-48 hours after placing your order via email at sales@recollectionsofficial.com  with the subject title " (Your Order #) Shipping Changes".

Recollections is no longer responsible once your package has been shipped out to USPS. We understand that there may be unforeseen situations, so please contact your local post office to address your concern(s).

TRACK YOUR ORDER: https://www.usps.com/manage/welcome.htm

 

INTERNATIONAL SHIPPING / CHANGES

ALL SALES ARE FINAL. You will be responsible for tracking your package. Please note that once the package has left the US, tracking ends and will no longer be updated in the system. If customs sends back your package, we will not be responsible for any refunds. If you want your package to be resent, additional shipping fees will incur.

Please have all shipping information correct before checking out. If ever you need to change your shipping address, please contact us within 24-48 hours after placing your order via email at recollectionsofficial@gmail.com  with the subject title " (Your Order #) Shipping Changes".

Recollections is no longer responsible once your package has been shipped out to USPS. We understand that there may be unforeseen situations, so please contact your local post office to address your concern.

 

LOST / DAMAGED MAIL

Recollections is not* responsible for any lost or damaged mail. Recollections is not* responsible for tracking orders.

If you want to track your order, please check your tracking at:
TRACK YOUR ORDER: https://www.usps.com/manage/welcome.htm

 

*Reminder: Recollections is no longer responsible once your package has been shipped out to USPS. We understand that there may be unforeseen situations, so please contact your local post office to address your concern.

If you think your package has been lost in transit, please file a claim with your USPS:

FILE A CLAIM: https://www.usps.com/help/claims.htm